Terms and Conditions
Any natural person, legal entity, company or partnership entering into an agreement with spinsplit.
Orders
Please contact us, and our Sales Team will contact you to specify a product meets with your expectations. After this, spinsplit will send an official quotation. Once you accept the offer, an order must be sent to spinsplit via email. spinsplit will issue an Order Acknowledgement to confirm your order.
No, spinsplit will send a quotation for your specified product, that you may order via e-mail.
Please contact us, and our Sales Team will contact you to specify a product that meets your expectations. After this, spinsplit will send an official quotation.
The general delivery time for electrospinning systems is 10 weeks after the order has been placed.
spinsplit is familiar with the academic purchase procedures. We are happy to adapt your special needs if needed.
Please contact us, and we will issue the statement as soon as possible.
Yes, we do. Please contact us as a university representative to specify your needs and learn more about our Academic Programme.
Yes, we are happy to fulfil your custom needs. Please contact us to learn more about your requirements. Following that, spinsplit will issue a quotation for the customised products.
Yes, within 2 weeks after the order, unless products ordered are customised ones.
Payments
spinsplit issues an electronic invoice. Customers shall transfer the amount within 30 days after the invoice issued via Bank wire transfer.
spinsplit issues the invoice once the ordered system is delivered, installed and tested. Customers shall transfer the amount within 30 days after the invoice issued via Bank wire transfer.
No, unless the Customer orders a specialized system.
Delivery and Installation
The Customer shall be responsible for the cost of delivery and for the risk for the shipment of the Products to their premises. Delivery cost is indicated in the invoice in a separate line. The risk and responsibility for the goods shall be transferred to the Customer as soon as the Products are made available for delivery by spinsplit.
spinsplit delivers the Products via shipping services. Once the parcel is delivered from spinsplit premises, our sales team sends a tracking number for your convenience.
spinsplit sends a list of installation requirements for the Customer. The Customer shall make sure that the requirements are fulfilled by the time the goods are delivered and installed.
spinsplit‘s team will arrive to the Customer’s premises to install the systems. After the installation the system is tested and the Customer is then trained for the fundamental operation of the instrument.
spinsplit‘s team will arrive to the Customer’s premises to install the systems. After the installation the system is tested and the Customer is then trained for the fundamental operation of the instrument.
Warranty and Returns
spinsplit warrants the Products to be free of defects in materials and workmanship for a period of one year from the date of delivery. During this period, spinsplit shall repair or replace any defective Products without charge. The customer shall always use and maintain the Products according to their up to date Users Manual. Up to date manuals are available at spinsplit’s website.
Yes, the standard warranty can be extended to 24 months. Please ask for this option when placing an order.
Claims for discrepancies in the Products or quantities shall be made by the Customer directly to spinsplit within three days of receipt of the Products. The Customer may return the products on their own cost and responsibility within three days of receipt of the Products. Return of customised systems is only possible if the Products fail to fulfill the specified parameters.
Support
Please contact spinsplit support, who will answer within one working day. After the identification of the problem, the support team will make sure to repair your system as soon as possible. After the warranty period the Customer is responsible for shipping the defective parts to spinsplit premises for repairs. Within the warranty period spinsplit reinburses the costs related to shippings.